Refund policy

Shop Policies – Lily Blooms LLC

At Lily Blooms LLC, we are committed to providing beautiful, fresh floral arrangements and exceptional service. The following policies apply to all orders placed on our website.

Refund & Exchange Policy

We take great care in preparing and delivering your flowers. If your order arrives damaged, we will gladly exchange it for a replacement. To request an exchange, please contact us within twenty-four hours of delivery and provide a photo of the damaged product. Once verified, we will arrange for a replacement of equal value.

Because flowers are perishable, we do not offer refunds on orders that have already been sent out for delivery. Orders may only be canceled for a full refund if the cancellation is made before the order has been prepared or dispatched for delivery.

Substitution Policy

We strive to create every arrangement exactly as shown and described. However, flowers and containers are influenced by seasonal availability, weather conditions, and market supply, so substitutions may occasionally be necessary. If a substitution is required, our team of skilled designers will carefully select alternatives that maintain the overall theme, color palette, and style of your arrangement. Any substitution will be made with flowers or containers of equal or greater value, ensuring your order remains fresh, beautiful, and thoughtfully designed.